Frequently Asked Questions

What is a Provisional Registration?

Nonmember Medical Student and Mental Health Professional registrations are considered provisional until eligibility credentials have been provided. Acceptable credentials include but are not limited to Medical Student ID, Organization/Business ID, or Business Card.

Can I register for the conference by phone or mail?

We encourage all registrants to use the online registration system. Registrations cannot be processed over the phone. To register by mail or fax please contact to request a form and submission instructions.

What forms of payment are accepted?

The APA accepts Visa, Mastercard, American Express, Discover, and Checks (U.S. funds only). Checks should be made payable to the American Psychiatric Association, and sent to APA Registration at the following address: P.O. Box 896656, Charlotte, NC 28289-6656.

How many CME credits are available?

13.5 AMA PRA Category 1 Credit™ hours of live CME credit will be available.

How can I contact the APA Registration Team?

General questions about registration and difficulties registering should be directed to or by calling 202-559-3900 or 888-357-7924.

What is the cancellation policy?

Cancellation requests must be received in writing by April 1, 2021, at Once processed, the fee (if eligible) will be refunded in the manner in which it was received. Refund timelines and cancellation fees are as follows:

  • Until March 4, 2021: Full Refunds
  • March 5 - April 1, 2021: Refund less cancellation fee equal to 25% of the total amount paid
  • April 2, 2021, and beyond: No Refunds, all sales are final