Skip to content

Learning Center Refund Policy

Thank you for purchasing courses through the American Psychiatric Association's (APA) Learning Center or SMI Adviser Learning Portal. We seek to provide our learners with a rewarding learning experience, whether it is live steaming or self-paced training. As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you purchase a course, you are agreeing to our Privacy Policy, Terms of Use, and Refund Policy.

Our refund policy is as follows:

A refund request must be submitted to the APA within 7 days of purchase of the course. Courses are eligible for a full refund if requested within 7 days of purchase, providing that the participant does not meet any of the below criteria.

A refund request will not be honored if the participant:

  • Claimed credit,
  • Engaged in 50% or more of the activity, or
  • Requests a refund beyond 7 days of purchasing the course.


Requests to exchange a course will not be granted. Customers will need to purchase the correct course at the applicable registration price.

How to submit a refund request:

Refund requests must be submitted in writing to APA's Customer Service at [email protected], or by phone at 888-35-PSYCH or 888-357-7924 (callers outside of the U.S. and Canada: 202-559-3900).

For additional information, contact APA customer service at:
Phone: 888-35-PSYCH or 888-357-7924
Phone (callers outside of the U.S. and Canada): 202-559-3900
Email: [email protected]

Medical leadership for mind, brain and body.

Join Today